At Goglify, we strive to provide a smooth and satisfying shopping experience. Please review the policy below to understand our guidelines for returns, refunds, and cancellations.
Return Eligibility
Return Window
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Return requests must be initiated within 3 days of receiving your order.
Eligible Returns
Returns are accepted only under the following conditions:
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Damaged product received
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Defective goggles
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Wrong product delivered
Note: Returns are not accepted for products delivered in perfect condition.
Product Condition Requirements
To be eligible for a return:
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Goggles must be unused, unworn, and unwashed
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Original tags, box, pouch, and packaging must be intact
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Product must be in resalable condition
Non-Returnable Orders
We do not accept returns for:
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Products purchased during sales, promotional offers, or clearance events
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Customized or limited-edition products
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Products showing signs of use, scratches, lens damage, or mishandling
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Items missing original packaging, accessories, or tags
Return Process
To initiate a return, please contact us on WhatsApp with the following details:
📲 WhatsApp: +91 87586 74185
Please share:
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The word “Return”
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Your Order Number
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Reason for return
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Clear photo or video proof (mandatory for damaged or defective items)
Important:
Return requests made via Instagram DMs, email, or other platforms will not be accepted.
Return Shipping
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Customers are responsible for return shipping charges
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Please use a reliable, trackable, and insured courier service
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Goglify is not responsible for loss or damage during return transit
Refund Process
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Once the returned product is received and inspected, you will be notified via WhatsApp or email
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If approved, refunds are processed within 5–7 business days
Refund Method:
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Prepaid Orders: Refunds are credited to the original payment method
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COD Orders: Refunds are processed via UPI or bank transfer after confirmation
Exchange Policy
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Direct exchanges are not available
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To receive a different model or variant, please complete the return process (if eligible) and place a new order on www.goglify.in
Cancellation Policy
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Orders can be cancelled only before dispatch
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Once shipped, orders cannot be cancelled or modified
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For prepaid orders, approved cancellations are refunded within 3–5 business days
To request a cancellation, contact us immediately:
📲 WhatsApp: +91 87586 74185
Note: Cancellation approval depends on the order’s processing status at the time of request.
Contact Us
For any questions or support regarding returns, refunds, or cancellations:
📧 Email: customercare.goglify@gmail.com
📲 WhatsApp: +91 87586 74185
